Terms of use and Privacy Policy

CBI Design Professionals, Inc

Effective Date: August 1, 2025

CBI Design Professionals, Inc. and/or its divisions (“CBI Design,” “we,” “our,” or “us”) is committed to protecting your privacy. This Terms of Use and Privacy Policy explains how we collect, use, and safeguard your personal information, including when you choose to communicate with us in person or via SMS, electronic transmission such as email, website contact forms, social media, or other channels. We only collect personal information that you voluntarily provide. This may include your name, phone number, email address, billing information, project details or design inquiries, and/or other personally identifying information. You are not required to provide any personal information to use our website or to contact us.

CBI Design may use information you provide to:

• Respond to individual inquiries or project-related requests
• Provide customer service and support
• Share relevant updates related to your inquiry or project
• Communicate regarding services you’ve requested

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes. Your information may be shared only:
• With your consent
• When legally required (e.g., to comply with a court order or legal process)
• With service providers strictly as necessary to fulfill business operations (e.g., our email or website hosting providers), all of whom are obligated to protect your data.

We may use artificial intelligence (AI) or machine learning tools for internal organization and administration of the information you provide.

By opting in, you consent to receive a reply or follow-up message from us via SMS. SMS communications are intended solely for one-on-one, low-volume customer service purposes, including, for example, scheduling, confirmations, and design coordination.

Message and data rates may apply based on your mobile provider. If you no longer wish to receive SMS messages from CBI Design, you may opt out at any time by replying “STOP.” SMS participation is always optional, and any mobile numbers collected for SMS communication are used solely for customer service purposes. You will receive messages on an as-needed basis, typically in direct response to your inquiries or project needs. Messages sent by text may not be delivered if the sending mobile device is not in range of a transmission site, if sufficient network capacity is not available at a particular time, or due to other varying factors.

Our website may use cookies or basic tracking tools for analytical purposes to improve user experience. These tools do not collect personally identifiable information unless you voluntarily provide it.

Your data remains confidential and protected in accordance with applicable laws. We implement reasonable technical and organizational measures to protect your personal information from unauthorized access or misuse. However, no communication method is 100% secure—please avoid sending highly sensitive information via SMS or email.

We may revise this Terms of Use and Privacy Policy at any time. Any changes will be posted on our website. Continued use of our SMS, email, or other communication services constitutes acceptance of those changes.

CBI Design and/or its agents will not be liable for any direct or indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or in connection with use of our communication services.

You have the right to:
• Access or correct the personal information we have about you
• Request deletion of your data
• Opt out of SMS or email communication at any time

To make a request or if you have questions about this Terms of Use and Privacy Policy, please contact us directly at:

CBI Design Professionals

838 W. Long Lake Road, Suite 110

Bloomfield Hills, MI 48302

Phone: 248-645-2605

Email: info@cbidesign.net